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Head of Patient Services & Solutions

Become a member of the BioNTech Family!

BioNTech is a Nasdaq listed Germany-based global biotechnology commercial stage company with U.S. offices in Cambridge, MA and Gaithersburg, MD, that focuses on developing cancer therapeutics, including individualized immunotherapy, as well as vaccines for infectious diseases, including COVID-19. The company's oncology pipeline contains several classes of drugs, including mRNA-based drugs to encode antigens, neoantigens, cytokines, and antibodies; cell therapies; bispecific antibodies; antibody conjugates, and small-molecule immunomodulators. BioNTech is partnered with several large pharmaceutical companies, including Roche,, Pfizer, , and Genmab. Comirnaty (COVID-19 vaccine) is its first commercialized product.

Position Location: New Jersey

Head of Patient Services & Solutions

Position Summary - Lead product and program strategy in support of patient access to achieve portfolio objectives. Design and lead patient support program and services (onboarding, co-pay, adherence, hub operations and external landscape monitoring etc.) Optimizing patient flow and removing frictions throughout the entire patient journey, from diagnosis to treatment and beyond, to enhance overall patient experience and improve treatment outcomes.

What you have to offer.

Demonstrated commitment to putting patients first and developing innovative solutions to meet patients’ needs
Expertise in streamlining patient pathways and optimizing patient flow from diagnosis to treatment initiation and follow up, ensuring seamless transitions between healthcare settings and minimizing delays or bottlenecks
Proven track record in identifying and addressing friction points in the treatment journey, such as administrative burdens, access barriers, communication gaps, through innovative solutions and process improvement
Extensive knowledge and experience in the US healthcare market, including reimbursement landscape, patient access challenges, and regulatory requirements, to drive effective patient service strategies.
Proven ability to provide strategic leadership and direction for patient services and solutions initiatives, aligning with overall business objectives and driving measurable impact on patient outcomes and satisfaction.
Experience in designing and implementing patient support programs, including financial assistance, reimbursement support, education and adherence programs, tailored to the needs of patients.
Familiarity with digital health technologies and patient engagement platforms to enhance the delivery of patient services and solutions, improve communication, and streamline access to care

Requirements:

Bachelor’s degree required with 15 plus years of patient support experience in pharmaceutical industry.
Strong business acumen. Deep knowledge of local pharmaceutical market, regulations, and practices.

Strong collaboration skills to work across functional areas, including operations, regulatory affairs, IT, medical, legal and marketing, to identify and implement friction reduction strategies that enhance overall patient experience
Proficiency in leveraging data analytics and patient feedback to identify areas of improvement, measure the impact of interventions on patient satisfaction and outcomes
Thorough understanding of regulatory requirements and compliance standards governing patient support services, ensuring adherence to privacy regulations, patient rights and industry guidelines.
Commitment to continuous improvement and innovation in patient support programs, with a focus on staying ahead of evolving patient needs, market trends and regulatory requirements
Demonstrated leadership skills in mobilizing cross functional teams and fostering a culture of collaboration, innovation and accountability.
Excellent communication and change management skills in to garner support from stakeholders, and drive successful implementation across the organization
Implementation of metrics and key performance indicators to monitor the effectiveness of initiatives throughout treatment journey, track progress over time, and make data driven decisions to further optimize patient flow and support
Ability to manage projects and changing priorities, multitask, and meet aggressive deadlines in a fast-paced environment.

Preferred Requirements: MBA

Benefits for you:

BioNTech US is committed to employee wellbeing and offers best-in-class benefits & HR programs to support an inclusive & diverse workforce. Salaried/Position-Targeted Hourly Employees working 30+ hours per week are eligible for our comprehensive benefits package. Benefits include but are not limited to:

Medical, Dental and Vision Insurance
Life, AD&D, Critical Illness Insurance
Pre-tax HSA & FSA, DCRA Spending Accounts
Employee Assistance & Concierge Program (EAP) available 24/7
Parental and Childbirth Leave & Family Planning Assistance
Sitterstream: Virtual Tutoring & Childcare Membership
Paid Time Off: Vacation, Sick, Bereavement, Holidays (including Floating) & Year-End U.S. Shutdown.
401(K) Plan with Company Match
Tuition Reimbursement & Student Loan Assistance Programs
Wellbeing Incentive Platforms & Incentives
Professional Development Programs
Commuting Allowance and subsidized parking
Discounted Home, Auto & Pet Insurance

…and more! More details to be shared.

BioNTech is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. BioNTech does not tolerate discrimination against employees or applicants because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

If you are unable or limited in your ability to use or access BioNTech’s online application tools due to a disability, you can request reasonable accommodations by calling 1-857-228-6231or by e-mailing jobs@biontech.de. Thank you for your interest in BioNTech.

Apply now »

Head of Patient Services & Solutions

Position Location: New Jersey

What you have to offer.

Demonstrated commitment to putting patients first and developing innovative solutions to meet patients’ needs

Expertise in streamlining patient pathways and optimizing patient flow from diagnosis to treatment initiation and follow up, ensuring seamless transitions between healthcare settings and minimizing delays or bottlenecks

Proven track record in identifying and addressing friction points in the treatment journey, such as administrative burdens, access barriers, communication gaps, through innovative solutions and process improvement

Extensive knowledge and experience in the US healthcare market, including reimbursement landscape, patient access challenges, and regulatory requirements, to drive effective patient service strategies.

Proven ability to provide strategic leadership and direction for patient services and solutions initiatives, aligning with overall business objectives and driving measurable impact on patient outcomes and satisfaction.

Experience in designing and implementing patient support programs, including financial assistance, reimbursement support, education and adherence programs, tailored to the needs of patients.

Familiarity with digital health technologies and patient engagement platforms to enhance the delivery of patient services and solutions, improve communication, and streamline access to care

Requirements:

Bachelor’s degree required with 15 plus years of patient support experience in pharmaceutical industry.

Strong business acumen. Deep knowledge of local pharmaceutical market, regulations, and practices.

Strong collaboration skills to work across functional areas, including operations, regulatory affairs, IT, medical, legal and marketing, to identify and implement friction reduction strategies that enhance overall patient experience

Proficiency in leveraging data analytics and patient feedback to identify areas of improvement, measure the impact of interventions on patient satisfaction and outcomes

Thorough understanding of regulatory requirements and compliance standards governing patient support services, ensuring adherence to privacy regulations, patient rights and industry guidelines.

Commitment to continuous improvement and innovation in patient support programs, with a focus on staying ahead of evolving patient needs, market trends and regulatory requirements

Demonstrated leadership skills in mobilizing cross functional teams and fostering a culture of collaboration, innovation and accountability.

Excellent communication and change management skills in to garner support from stakeholders, and drive successful implementation across the organization

Implementation of metrics and key performance indicators to monitor the effectiveness of initiatives throughout treatment journey, track progress over time, and make data driven decisions to further optimize patient flow and support

Ability to manage projects and changing priorities, multitask, and meet aggressive deadlines in a fast-paced environment.

Preferred Requirements: MBA

Medical, Dental and Vision Insurance

Life, AD&D, Critical Illness Insurance

Pre-tax HSA & FSA, DCRA Spending Accounts

Employee Assistance & Concierge Program (EAP) available 24/7

Parental and Childbirth Leave & Family Planning Assistance

Sitterstream: Virtual Tutoring & Childcare Membership

Paid Time Off: Vacation, Sick, Bereavement, Holidays (including Floating) & Year-End U.S. Shutdown.

401(K) Plan with Company Match

Tuition Reimbursement & Student Loan Assistance Programs

Wellbeing Incentive Platforms & Incentives

Professional Development Programs

Commuting Allowance and subsidized parking

Discounted Home, Auto & Pet Insurance

…and more! More details to be shared.